Siddharth Deswal's Blog

Siddharth Deswal's Blog

The personal weblog of Siddharth Deswal

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customer success management

There is one post tagged customer success management.

Why No One Responds To Your Customer Success Managers

Who am I writing this for: people who are building or managing a Customer Success function. What’s my key point: your CSMs need to provide value, and for that it’s better they specialize based on industry (or business-type) versus round-robin or regional distribution. Our experience with the Hubspot CSM When we bought Hubspot as our marketing […]

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