What marketers get wrong about lead scoring Recently, a team of SaaS marketers asked me about how we implemented lead scoring at VWO, and what they should be doing to implement the same for their product. They explained the approaches they were considering, and how they wanted to orchestrate the entire thing. I asked them if the salesteam was involved, and they […]
How to decide if SDRs should report into Sales or Marketing Who am I writing for? People who’re responsible for orchestrating Sales or Marketing processes in B2B SaaS startups. The “sales pipeline” often starts at the opportunity stage, after an SDR has spoken to the lead and confirmed that they are in the market right now, they have the budget to buy, and the size & […]
To Reduce Churn Your SaaS Needs To Be Adopted Widely And Deeply Who am I writing for? SaaS product managers and founders. We recently had someone move on from Wingify (the company that owns VWO and Pushcrew). After they were gone, admin was doing a review of our software expenses and found a line-item for Popcorn Metrics with no clear owner. The person who had left was the only […]
Here’s When NOT To Write Benefits-Driven Marketing Copy Who am I writing for? Marketers, copywriters, SaaS founders, and anyone else writing marketing copy. Don’t write benefits driven copy if your target buyers are experienced and already in the market for solutions similar to yours. Also, don’t write benefits-driven copy if the majority of your buyers have already used something similar to your solution […]
The Golden Rule Of Opinions In A SaaS Startup If you can’t back up your opinions with user testing results of at least 10 of your target users/buyers, then you my friend, are probably talking out of your ass.
Bad Distribution Is Killing Your Content Marketing Efforts Who am I writing for? SaaS startup founders and marketing folks who’re planning to, or currently engaged in, content marketing. What’s my key point? Content distribution, or the lack thereof, is the reason why your content marketing efforts aren’t giving you any real results. When creating your plan, spend a lot of time thinking about […]
Why No One Responds To Your Customer Success Managers Who am I writing this for: people who are building or managing a Customer Success function. What’s my key point: your CSMs need to provide value, and for that it’s better they specialize based on industry (or business-type) versus round-robin or regional distribution. Our experience with the Hubspot CSM When we bought Hubspot as our marketing […]
In SaaS, the problem shifts as you move to the enterprise Who is this for: startup founders who’re building SaaS tools. TL;DR: when you’re a ‘tool’ the problem is a tactical one that’s solved by the product, but as you start adding features, increase prices and become more than a tool, the problem you’re solving tends to move towards your customer’s ‘success’ and you solve it through services, […]
Create new communication channels Want to create an incredibly successful startup and make the world a better place in the process? Create a communication channel for businesses to reach their potential customers, and they’ll pay you handsomely for it. Your approach to creating the communication channel doesn’t matter as long as you acquire a large enough user base with some spending power. There’s […]
Quick and easy guide to SaaS lead scoring When deciding on a lead scoring model for your enterprise B2B SaaS software, base your scoring on the following points: The lever on which your pricing is based. For example, at VWO our pricing depends on the website traffic that you want to A/B test. So this becomes an important question for us to ask […]
A Framework For Building SaaS Products That Don’t Churn When you say “reduce SaaS churn”, most people will immediately imagine tactics like drip email campaigns, great onboarding, customer marketing, gamification and automated alerts when users show signs of leaving. But this post is not about tactics. This post recognizes that users are smarter than any of the cute tricks we can come up with, and […]
